Refund Policy
Thank you for shopping at IELTSXpress.com. We take pride in offering high-quality IELTS preparation eBooks to help students succeed.
Since our products are digital downloads, delivered instantly upon purchase, we kindly request you to review our refund policy carefully.
No Returns for Digital Products
All our products (eBooks, PDFs, downloadable materials) are non-returnable and non-refundable due to their digital nature.
Once a purchase is completed and the file is delivered, it is considered final and non-reversible.
Refunds May Be Considered in These Cases Only:
We will gladly review a refund request within 7 days of purchase if:
- You were charged multiple times for the same product
- You are unable to download the file due to a technical issue on our end
If you believe your situation qualifies, please email us at ieltsxpress.com (at) gmail.com with:
- Your order number
- Description of the issue
- Screenshot of any error (if applicable)
We Do Not Offer Refunds If:
- You change your mind after downloading the product
- You thought it was a different product after purchase
- You can no longer access your email/download link due to personal error
- You claim the material is “already available” elsewhere (our eBooks are curated, verified, and formatted professionally for paid users)
Technical Support
If you face issues downloading or opening the files, please contact us at ieltsxpress.com (at) gmail.com. We’ll respond within 24–48 hours.
Last Updated: 17th June 2025