Describe a Complaint that you Made and you were Satisfied with the Result Cue Card

Describe a Complaint that you Made, and you were Satisfied with the Result

Describe a Complaint that you Made, and you were Satisfied with the Result. You should say:

• When it happened
• Who you complained to
• What did you complain about?

and explain why were you satisfied with the result?

Note: You will have to talk about the topic for one to two minutes. You have one minute to think about what you are going to say. You can make some notes to help you if you wish.

Sample Answer 1:

Describe a Complaint that you Made and you were Satisfied with the Result

Well, I am a kind of person who usually does not like to complain a lot. But when something is not done in the right way, I feel it’s my duty to get it corrected, because complaining about it will make sure that it does not happen again. Today, I would like to talk about a situation when I complained about a service and eventually got it corrected.

It happened during last month when I had to get my account statement from the bank, which I needed for applying my visa. When I reached the bank in the morning, the officer told me that the bank’s printer was broken. He asked me to come back again the next day. When I went to the bank the next day, he again told me the same reason. I requested them to get it fixed as it was an urgent requirement for me, but the bank officials did not seem to bother much about it. So, I decided to file a complaint with the higher authorities.

I came back home, opened the bank’s website, and sent an email to the bank management at their headquarters. I immediately got a call back from them and they said they will take strict action against this complaint. I thanked them and went again to the bank.

To my surprise, as soon as I entered the bank, the manager came to me with my account statement. They had got the printer fixed immediately after my complaint. I came to know that a lot of other people were also suffering because of this issue. The manager asked me to take my complaint back as senior management issued a notice to him for not listening to the customers, but I refused to do the same. I told him it is his responsibility to look after the customers and listen to their problems. He then apologized for it and promised me that in future he will take great care about it.

So, this was a time when I complained about something and got a good result.

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Describe a Complaint that you Made and you were Satisfied with the Result Cue Card Follow Up Questions

When are people more likely to make complaints?
People usually complain when they have been inconvenienced or face a discomfort. The other main reason for people complaining is when they have been duped or cheated by someone. There are also many people who may complain without any valid reason, as they may have a complaining attitude.

What do people often complain about?
People complain about everything that doesn’t live up to their expectations. For example, if someone has paid a lot for some product or service and they don’t get back what they expected, they complain.

Which is better when making a complaint, by talking or by writing?
I think writng is a beuer way to make a complaint. It provides a record of the complaint and allows officials to carefully consider the message and resolve the issue. However, it may take a liule longer to resolve the issue.

How would you react if you received poor service at a restaurant?
I would tell the manager about it. I will let it go if it seems they value me as a customer and try to make it right by offering me some discount on the bill. If it happens more than once I will leave them a review and menton the poor service.

How do people oXen respond to poor customer service?
There are many ways people respond to poor customer service. Some like to complain to the service provider, some speak to a manager, some leave feedback through email, social media or write a bad review. Many people ozen ask for compensaton for their inconvenience. In serious cases people also take legal acton.

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